Shipping Information:

In stock items are shipped usually within 24hrs. except during holidays and weekends. All out of stock and backorder items are shipped when they arrive. Most orders with out of stock or back ordered items are held until such items are available unless requested. Please specify on your order form if you need items by a specific date or if you are rush ordering or on a time sensitive schedule. Please be sure your billing address matches what your card issuer has on file. If an order is flagged it will be delayed. Please keep in mind our site is not in real time inventory. Items listing usually shipped within the business days are items that are usually in stock. Items listing usually shipped with in the next business day or more are special order items not usually kept in stock. It is our policy that if an item is unavailable we will do our best to find it for you with one of our affiliates. We will only notify you if we are unable to locate that item or if we are not able to send it by the date specified.

Returns & Exchanges:

Your utmost pleasure is our business, and we go to great pains to ensure that your desires are met. Towards that end, we will take the time to work with you to resolve any concerns you may have about the products you purchase from us. The following policy sets the framework within which we will endeavor to make you as happy as possible.

30-Day Store Credit Return Policy:

Returns are accepted for store credit only, provided that all of the following conditions are met:

1. The item was shipped within the past 30 days, as determined by the date on the packing list.

2. The item is resalable. See Resale of Returns for more information about what is considered resalable.

3. Authorization is obtained before shipping the item back to us. See Return Procedure for more information.

The cost of return shipping is your responsibility.



30-Day Warranty Exchange Policy:

We warranty all of our products for a period of 30 days from the shipment date, and will replace any defective product within that period.

Prior authorization is required. See Return Procedure for more information.

We will compensate you for reasonable shipping charges incurred in the authorized return of a defective item, and will ship a replacement to you at our expense.

Resale of Returns:

To protect the health and safety of our customers, we are unable to accept returns of items that have been opened and may have come in contact with a bodily fluid of any type. Examples of such items include (but are not limited to):

* Dildos and vibrators

* Enema kits and equipment

* Gags

* Chastity devices

* Anything that breaks the surface of the skin

* Anything that is inserted or placed on the penis, vagina, anus, or mouth

Items that are not 100% complete and in like-new condition, or do not include all of the original packaging and packaging material, original UPC codes, manuals, blank warranty cards and other accessories and documentation provided by the manufacturer are not considered resalable, and cannot be returned under our 30-Day Store Credit Return Policy.

Return Procedure:

1. Request return authorization by sending an email to orders@lotionspotionsvibes.com. For faster service, please include your name, invoice number, and the reason for the return in your email.

2. Ship the item and all original packaging, documentation, and accessories to:

LPV

1601 E. 2nd St.

Defiance, OH 43512

We recommend insuring your return shipment in case it is lost or damaged, and we recommend that you use a carrier that can provide you with proof of delivery for your protection.

3. If these policies are not followed, you may not be eligible for a refund. You may also be charged return and restock fees.





Frequently Asked Questions:

Shipping Options are:

USPS-Preferred Shipping

First Class-Small orders Parcel Post larger orders

UPS-Ground

Rush Order-Overnight or Quickest deliver for specific date

If you wish to purchase a large quantity please let us know so we may offer you lower shipping rates.

Where we ship to:

United States

Canada

Mexico

United Kingdom

Australia

France

If you would like us to add a country let us know. Also always check back to see our updated list.